Terms & Service

New Accounts

BUYHOSTBD will establish your account once payment is received and we’ve conducted a fraud screening through our payment partners. You must provide a valid email address that is not associated with the domain you’re registering. To ensure efficient communication, please keep your primary email address on file updated. You are also responsible for maintaining accurate contact information for your domain account and registered domain name with BUYHOSTBD. If you fail to provide accurate information, your account may be terminated. Within three days of establishing your account with BUYHOSTBD, you must present government-issued identification. If these requirements are not met, your order may be flagged as fraudulent and rejected. Note that account setup may be delayed due to technical difficulties.

Transfers

Our migration staff will do all possible to assist you in moving your site to us. However, our migration team provides transfers as a best-effort service, and we cannot guarantee the availability, possibility, or time required to execute an account transfer. Each hosting firm is set up differently, and some hosting platforms save data in an incompatible or proprietary format, making migration of some or all account data exceedingly difficult, if not impossible. We will do our utmost to help you move data from a previous host, but we may not be able to do so in some situations. The free transfer services are accessible for a period of three (3) days after you purchase.

Satisfaction Guaranteed

For the Web Hosting service only, we offer a 30-day satisfaction guarantee. If you are not satisfied with our services within the first 30 days, you can request cancellation in writing through email or our cancellation form and receive a full refund. You must provide a detailed explanation for your cancellation. Our team will evaluate the reason for cancellation and determine if it is valid and if all reasonable steps were taken to resolve the issue. Refunds will not be granted if the client has violated the terms of the agreement.

Payments

When you purchase our services, you are signing up for a pre-paid service, and all ITES domain registration, web hosting, SSL, and so on services are subject to 5% VAT, or 5% VAT and 2% sales tax for web development services. All past-due invoices can be paid online with bKash, Nagad or Rocket, as well as via bank transfers. Except for payments made through our offline method, all online payments are subject to a payment gateway fee, which will be added automatically when you select payment options in your Clients Area Invoice. From 30 to 1 day before the renewal date, renewal notices are sent numerous times through email. If your yearly charge is declined and we are unable to contact you, the late fees to authorize your account will apply. Any questions about payment should be directed to the {useSiteName()} support forum.

  • 1 Day – No Action Taken
  • 3 Days – Accounts are suspended
  • 7 Days – Late Fee Added
  • 15 Days – Accounts will be terminated

Cancellations

You must write to sales or request a Cancellation from your client area if you wish to cancel your services.

Overage Charges

At BUYHOSTBD, our service plans are created to meet the majority of customer needs. However, some customers may require additional resources for storage and traffic. Our system has set limits for resource usage and will send you an email to your cPanel email address when your account reaches these limits. If you need more resources, you must contact us to upgrade your account’s transfer quota. If your resource usage exceeds the limits without upgrading, your site will be suspended. To avoid this, it is important to keep your cPanel email address up to date. We will never charge your card automatically for additional resource usage.

Refund policy

The refund policy for shared hosting plans allows for a full refund within the first 30 days if there are technical difficulties with our server, if a promised feature is missing, or if there is another server error that we are unable to resolve. If you cancel within 30 days, the refund will only cover the shared hosting service, as most add-on products such as domains are not eligible for a money-back guarantee. In the case of a free domain, a non-refundable domain name registration fee will be deducted from the refund if cancelled within 30 days. BUYHOSTBD} does not provide refunds for shared or reseller hosting cancellations made after 30 days, and changes of mind are not allowed within 30 days. There are no partial or full refunds for monthly services such as VPS/Dedicated servers, but if you have subscribed to these services for more than a month, you will receive a full refund for any unused period. Additionally, there are no refunds for web services such as web design and development, web templates and themes, technical support, and so on.

Refunds/Accounts Termination

If BUYHOSTBD fails to provide the agreed upon services, a partial refund will be issued based on the amount of unused service. If BUYHOSTBD is forced to suspend or cancel your service due to a violation of company policies, no refunds will be given. Upon request for account cancellation, your account will be temporarily suspended and then permanently deleted within 30 days. If an account remains suspended for more than 10 days due to any other reason, it will also be permanently deleted. In the event that a customer holds multiple accounts with BUYHOSTBD, the company reserves the right to suspend all accounts if one or more are overdue on payments until all payments are caught up. If you are discovered to be in breach of our terms and conditions, there will be no refund. If you use our service for the second time, there will be no refund. It is only given to a buyer once for any product…

Content

BUYHOSTBD services must only be utilized for legitimate purposes in accordance with all applicable laws and regulations of Bangladesh. The storage, transmission, or display of any information, data, or content that is illegal, including but not limited to copyrighted material, threatening or obscene content, or content that endangers national security, or protected by trade secrets, is strictly prohibited. The subscriber must indemnify and hold BUYHOSTBD harmless from any claims arising from the subscriber’s use of BUYHOSTBD’s services that cause harm to the subscriber or any other party. BUYHOSTBD supports freedom of expression, but any content (whether written, visual, or implied) that contains hate speech, vulgar or obscene language directed at others, or violent or malicious content will not be tolerated. BUYHOSTBD leaves the management of your material up to you and is not responsible for monitoring or managing the content of our servers.

General

Service is subject to interpretation and change at the discretion of BUYHOSTBD administrators without notice. All charges are nonrefundable and non-negotiable, except for the 30-day money return guarantee. Any breach of these Terms of Service will result in the account being terminated. BUYHOSTBD reserves the right to terminate accounts at any time without notice. With 15 days’ notice, we have the right to delete any account.